Testo di prova.

One of the simplest cultural probes is a diary. This can be as simple as a pocket-sized diary in which, for a week or so, users jot down specifics about when, how, and why they interact with a website or service. Online blogs and photo diaries on Flickr work just as well—with the added advantage that you, the usability consultant, can see what is happening to users in real time and you don’t have to spend a lot of time afterwards converting the information you get into digital form.

Alternatively, giving users a dictaphone to talk into instead of writing/typing notes can allow you to capture all types of potentially useful information and head off the excuse that the user didn’t have a pen handy or the dog was sick on the diary (oh yes, it can be like asking for homework).

Typical questions in a cultural probe are based on the basic interrogatives: what, when, where, why, who, and how. And just as important as ”How are users interacting?” is ”How are users feeling?” Ratings can be useful for feelings so that interactions can be measured by emotion. Knowing why or why not users interact with something may help designers tune the final version. Also, users often use products and software in ways designers didn’t foresee them being used, and this becomes more obvious outside the laboratory when users have space to record what they do.